How consistent is our training quality.
Training Quality Index
85.4/ 100
1.2vs last cohort
Average of trainer score, attendance score, and observation rating.
Learning & Development
L&D Impact Dashboard
How well new hires are prepared, how fast they reach independence, and whether training quality is holding as we scale. Live metrics today, with the next wave of measures on the roadmap.
Live data
Trainer scorecards, manager confidence, and learner satisfaction are live from the L&D impact workbook (see the last-updated date in the footer). Headline index values are working targets until the automated feeds land.
Live now
The five measures we can report today, drawn from trainer scores, attendance, cohort assessments, manager feedback, and time to proficiency by program.
Are new hires better prepared than last class.
New Hire Readiness
82.9/ 100, latest cohort
2.3vs last cohort
Average readiness per cohort over time. Higher means each class lands better prepared than the last.
Do leaders trust our training output.
Manager Confidence
4.1/ 5
0.1vs last cohort
Average confidence rating leaders give new hires across all cohorts.
How long until new hires become productive.
Time to Independence
Average days to independence, by program. Lower is faster.
CCM RPM
Ramp time is dropping: CCM reached 7.4 days and RPM 10 days in May.
Can we increase class size capacity.
Trainer Leverage Ratio
10.5trainees / trainer
0.6vs last cohort
Exploring whether class size can grow 15 to 25 percent without QA decline.
Training Delivery & Quality
Tracks trainer performance, consistency, and classroom experience so new hires receive high quality, standardized training.
Trainer performance and consistency
Trainer Scorecard
Monthly scorecard by trainer. A score below 3.0 triggers a PIP.
| Trainer | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May |
|---|---|---|---|---|---|---|---|---|---|---|
| Elena Moreau | – | – | – | – | – | – | 3.20 | 3.20 | 2.80 | – |
| Cierra Marshall | 3.88 | 3.88 | 3.88 | 4.00 | 4.13 | 4.60 | – | – | – | – |
| Jamilah Passmore | 3.36 | 3.88 | 3.71 | 3.75 | 3.88 | 4.13 | 4.13 | 4.30 | 4.80 | 4.20 |
| Jennifer Wiser | 3.63 | 3.38 | 3.50 | 4.00 | 4.00 | 4.13 | 4.20 | 4.20 | 4.38 | 4.20 |
| Michelle Medina | 3.29 | 3.63 | 3.88 | 3.57 | 4.00 | 4.25 | 4.20 | 4.40 | 4.40 | 4.40 |
| Monica Whalen | – | – | – | – | – | 3.40 | 3.20 | 3.50 | 3.60 | 4.20 |
| Rachel Martin-Stiltz | 3.63 | 3.63 | 3.63 | 3.57 | 4.25 | 4.38 | 4.40 | 4.60 | 4.75 | 4.20 |
| Vanessa Holt | 3.50 | 3.38 | 3.75 | 3.88 | 4.25 | 4.25 | 4.25 | 4.40 | 4.75 | 4.20 |
| Vanessa Medrano | 3.75 | 3.50 | 3.63 | 3.63 | 4.13 | 4.20 | 4.40 | 4.40 | 4.13 | 4.20 |
| Victoria Burch | 3.63 | – | – | – | 3.75 | 3.75 | 3.25 | 3.60 | 4.20 | 3.40 |
| Tiffany Beam Roberts | – | – | – | – | – | 4.50 | 4.50 | 4.50 | 4.60 | 4.40 |
Below 3.0, PIP 3.0 to 3.5 3.5 to 4.0 4.0 and up
Targeted coaching or shadowing for specific trainers. Anything below 3.0 triggers a PIP. Standardize materials, adjust pacing, and pair trainers for calibration.
Do leaders trust training output, by group
Manager Confidence by Group
Clinical Non-clinical
Clinical confidence dipped through winter (low of 2.75 in December) and recovered to 4.8 by May. Non-clinical bottomed at 2.5 in February before rebounding. Gaps are months with no graded feedback.
How satisfied are new hires with training
Learner Satisfaction
9/ 10, latest class
Post-class satisfaction by class date. Separately, 108 survey responses average 4.7 of 5 (94% rated 4 or 5).
What this section tracks
Delivery & Quality measures
- Trainer Performance. Scorecard score, observations per class, and PIP indicators per trainer.
- Attendance & Throughput. Learners trained by role, attendance, no-shows or reschedules, average class size, and trainer count per class.
- Learner Satisfaction. Post-training survey on self-perceived readiness.
- Mandatory Training Completion. Completion rate by department, outstanding or overdue items, average days to complete, and repeat offenders.
- Class Scores. Pulled from the current HR scorecard.
Inconsistent delivery leads to uneven readiness, more coaching burden, higher early error rates, and slower ramp times across teams.
Future state
The next wave of measures, planned as source data becomes available. These move us from "did training happen" to "is it changing behavior on the job."
Are early errors going up or down.
Early QA Error Rate
6.2% first 30 days
0.7vs last cohort
First 30 day error rate as a percentage of audited work items. A falling line is good.
Are people actually applying what we teach.
Behavior Application Score
77.5/ 100
Aggregated 30 to 60 day on the job application rating.
Are managers spending too much time re-teaching.
Coaching Burden
Managers report moderate re-teaching time in the first 30 days, trending down as cohort readiness rises. Expected to reach Low once early QA error rate dips below 6 percent.
Are we protected from risk.
Compliance Rate
On track
2.2%outstanding
95%target
Percentage of staff current on mandatory training org-wide.